About Me
I'm Stephanie - a calm, detail-focused support and operations specialist with a background in luxury eCommerce, customer service, and logistics.
I've handled everything from engraving personalised jewellery, managing repairs and replenishment, to daily inboxes and wholesale returns - and I know how overwhelming it can get behind the scenes.
I love helping brands bring calm to the chaos - with empathetic customer support and streamlined internal systems.
Neurodivergent- and LGBTQ+-inclusive. Based in London. Happy to work async or align with your timezone.
Services & Pricing
At The Order Edit, I support small and scaling brands with calm, kind customer support, operations support, and flexible eComm admin. Whether you need help managing your inbox or keeping your stock levels in order, I'm here to help things flow.
Customer Support
- ✓ Inbox & email handling (Gmail, Outlook, Shopify, marketplaces)
- ✓ Returns, refunds, and repairs
- ✓ Help Centre / FAQ writing
- ✓ Customer follow-ups, tagging & escalation
- ✓ Tone-of-voice-aligned replies
Operations & Workflow Support
- ✓ Repair/return logging and tracking
- ✓ Internal SOP creation
- ✓ Stock accuracy checks and merchandise updates
- ✓ Shopify and fulfilment troubleshooting
- ✓ Store replenishment + light wholesale support
eCommerce PA & Admin
- ✓ Order & invoice checking (Shopify, Magento, Brightpearl)
- ✓ Dispatch platform support (Shipstation, Shiptheory, Swap)
- ✓ Carrier issue logging (DHL, DPD, Royal Mail, FedEx, etc.)
- ✓ Admin support via Global-e, Coupa, Warewolf, Google Workspace, Asana
- ✓ Light diary/email management for busy teams
Support Packages
| Package Name | Price | Best For |
|---|---|---|
| Ad-Hoc Hourly | £20/hour | Light, flexible help as needed |
| Mini Hour Block | £90 (5 hrs) | Occasional inbox or admin support |
| Standard Hour Block | £170 (10 hrs) | Ongoing customer support & admin mix |
| Weekly Inbox Support | From £200/week | Full M–F inbox handling with escalation + wrap |
| Ops or eComm Audit | From £120/project | Reviewing backend workflows or stock flow |
| Trial Week (limited) | £75–£100 | A low-commitment intro to working together |
💡 I also offer custom monthly retainers - just drop me a message to build your own mix.
Skills
- Customer Experience & Journey Design
- Retail & Publishing Industry Expertise
- Operations & Procurement Management
- Gorgias, Zendesk, Brightpearl, Magento
- Google Workspace, Airtable, Excel
- Shiptheory, Global-e, Shopify
FAQ
Do you only do customer support?
I also help with eComm operations, dispatch platform admin, order & stock troubleshooting, and light PA support. I flex to fit what your team needs most.
What platforms do you work with?
eComm & Ops
- Magento
- Shopify
- Brightpearl
- Warewolf
Dispatch Platforms
- Shipstation
- Shiptheory
- Swap
Admin Tools
- Coupa
- Global-e
- Google Workspace
- Outlook
- Gmail
Productivity & Collab
- Notion
- Asana
- Trello
- Slack
Carriers & Logistics
- DPD
- Royal Mail
- DHL
- FedEx
Always Learning
- I'll happily learn anything new your team uses.
Can I book you for just a few hours?
Yes - my hourly and mini block options are perfect for that. No ongoing commitment is needed.
Do you work with international clients?
Definitely. I accept payments in GBP, USD, or EUR, and work with clients around the world. I prefer payment via Wise or PayPal for international transfers.
Can you help with inventory accuracy or product updates?
Yes! I can keep merchandise listings up to date, cross-check stock levels, and flag any issues across platforms or warehouses.
How do we get started?
Fill out my Client Intake Form or email stephanie@theorderedit.co.uk with a bit about what you need. I'll reply within 1 working day with a suggested package or plan to get started.
Testimonials
“Stephanie always goes the extra mile - we saw customer satisfaction rise within weeks.”
“Stephanie is a fantastic VA who helped us out with some urgent project management. She takes initiative, asks the right questions, and handled everything incredibly fast and efficiently, often before we even had to ask. A true self-starter and a pleasure to work with. Highly recommend!”